Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather details you voluntarily share. This includes your name, company name, email address, phone number, delivery locations, and specific floral requirements. We also collect payment details when placing orders, though these are processed securely by our payment partners.

For our corporate clients, we may collect additional business details such as company registration, preferred delivery timelines, and budget considerations. This helps us tailor services to your business needs.

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device info, and how you navigate our site. We use this information to enhance site performance and understand how clients find our services.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver exceptional service. This includes processing orders, coordinating deliveries, sending order confirmations, and following up to ensure your satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timing
• Providing customer support and responding to inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records for business and legal compliance

We also utilize aggregated, non-personal information to understand market trends and optimize our operations. For example, we might analyze which types of arrangements are most popular in different seasons to better manage inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data stays within our business ecosystem and is shared only when necessary to provide our services or to comply with legal requirements.

We partner with trusted service providers who assist us in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These collaborators are contractually obligated to protect your information and use it solely for the services they provide to us.

We may disclose your information if required by United States law, court orders, or government regulations. This includes compliance with GST rules, business licensing requirements, and other legal obligations applicable to our operations in New York and across United States.

Data Security and Protection

We take data security seriously and implement multiple protective layers. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

We also employ physical security measures to protect our office systems, and access to personal information is limited to employees who require it for their work. Our team receives ongoing training on privacy practices and data handling.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems—this data is handled by certified payment processors specializing in secure transactions.

While we enforce robust security measures, no system is completely risk-free. We continuously monitor and update our security practices to address evolving threats and maintain the highest protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request to view what we hold, ask us to correct inaccurate data, or request deletion of your information where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as needed for business purposes and legal requirements. Order records are typically retained for accounting and warranty purposes, while marketing preferences are kept until you ask us to remove them.

When we no longer need your information, we securely delete or anonymize it. Some information may be retained longer if required by United States business laws or for legitimate business interests like preventing fraud.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and to help us understand how visitors interact with our site. Cookies are small files stored on your device that remember your preferences and enable certain features.

Essential cookies are necessary for the site to function properly—they enable basic features like navigation and access to secure areas. These cookies do not collect personally identifiable information and are enabled by default when you use our site.

We employ analytics cookies to learn how visitors engage with our site. This helps us identify popular content, optimize page performance, and improve the user experience. This data is aggregated and does not identify individual users.

You can adjust cookie settings in your browser. Keep in mind that turning off certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If SimpleHarborZen undergoes significant corporate changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would notify you of any such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure that your personal information is either securely transferred to a successor organization (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will inform you via email or by posting a notice on our website before they take effect.

Minor updates for clarity or administrative reasons may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have collected information from their child can reach out to us using the contact details below, and we will address the matter promptly.

International Data Considerations

Our main operations are based in United States, and data is stored and processed within United States's jurisdiction. However, some of our service providers may handle data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United States data protection regulations, including those governing business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United States's digital economy.